Delivery
We deliver to Launceston & all surrounding suburbs.
Deliveries are made between 8.30am & 5.30pm on the selected delivery day. We are unable to specify an exact time for delivery, however we do make every effort to deliver as close to your requested time.
For special delivery requests please make a note in the comments box on your order form or alternatively call or email us to discuss.
Balloon deliveries for functions or events are always delivered on time. You do not need to be at the venue to receive the balloons prior to the event. We can leave with the staff as long as they have instructions on your preferences.
The delivery fee is payable in addition to the cost of your order and is calculated at checkout.
If the recipient is not likely to be home we recommend sending to a business address. If no one is home the delivery will be left in the safest & most secure place outside or returned to store and redelivery will be at the customers expense. This decision is made at the discretion of our courier.
Whilst we make every effort to adhere to our delivery schedules for some areas we use external couriers & cannot accept responsibility for any delays that may occur.
Unattended Deliveries
Due to the large amount of deliveries we are not always able to contact recipients and/or other parties by phone if/when the requested delivery location is unattended to obtain further delivery instructions. We ask that you provide clear & accurate instructions when placing an order.
We keep proof of delivery & do not take responsibility for loss or damage if delivery is left unattended.
Wrong Address
If the delivery address supplied by the customer is incorrect we cannot accept any responsibility – it is the responsibility of the customer to supply clear & accurate information when ordering. Redelivery on the same day is not always guaranteed.
In the event that the product needs to be redelivered the customer will be charged an additional delivery fee.
Liquor Information
In Australia it is illegal for alcohol to be purchased by or delivered to any person under the age of 18. I.D will be required upon delivery & in the event that the recipient is not home the delivery will be returned to the store & redelivered at the customers expense. It is the responsibility of the customer to comply with Australian Laws. Any alcohol in our designs is sent as a gift and cannot exceed 2litres.
Cancellations
Orders can be cancelled 48 hours prior to the requested delivery date . Orders that are already prepared or in transit cannot be cancelled or refunded.
Cancellations may incur a fee for administration fees, any add on’s or custom printed products.
Money will be refunded less this fee.
If notice of cancellation is received with less than 24 hours notice – Cancellation is void
We do not offer cash refunds under any circumstance & a store credit may be offered.
Products
We do not take responsibility for the messages sent from a sender to recipient – messages are not altered or censored.
At times we may need to alter products design & colours & Substitutions are made at our discretion and products will be substituted for another product of equal quality & value.